Frequently Asked Questions & Payment Info
Direct engineering and operational answers regarding Clean Factory movement authenticity, website checkout discounts, Weishi 1900 QC verification, and insured triangle shipping.
1. Authenticity & Dandong Caliber Specifications
How do I identify a genuine Clean Factory watch vs. a "Fake Clean" market copy?
Over 60% of online sellers pass off mid-tier watches with counterfeit Clean stickers. Every watch supplied by cleanfactory.watches is verified across three physical checkpoints before dispatch:
- True Clone Calibers: We exclusively stock genuine Dandong 4131 / 4130 (Daytona), Dandong 3285 (GMT-Master II 72h), and 3235 movements—zero modified 7750s or decorative dummy plates.
- Batch Rehaut & Clasp Engravings: Macro confirmation of authentic Clean batch serial prefixes (such as
OXJ) and correct internal 904L clasp codes (such asM5Xor7GJ). - Open-Caseback Proof: You receive high-resolution movement photos and a live Weishi 1900 Timegrapher video of your exact watch prior to dispatch.
Are the 904L Oystersteel and Cerachrom bezel inserts 1:1 interchangeable with genuine parts?
Yes. Clean Factory utilizes CNC-machined solid 904L stainless steel and V5 platinum-PVD Cerachrom ceramic inserts engineered to strict 1:1 tolerances (such as the exact 11.9mm case thickness on the Daytona 126500LN), allowing seamless compatibility with genuine dials, crystals, and bezel components.
2. Direct Website Ordering & Payment Discounts
How do I place an order and which payment methods qualify for automatic discounts?
All orders are placed directly on our website: simply select your timepiece, click Add to Cart, and submit your shipping details at checkout to generate your official order number. To protect buyer financial privacy, we offer three settlement tiers:
- Secure Wire Transfer / Wise (8% OFF): Automatically receives an 8% discount at checkout. Neutral corporate billing descriptors with zero watch-related terms.
- USDT / Cryptocurrency (6% OFF): Automatically receives a 6% discount for fast, anonymous peer-to-peer blockchain settlement.
- Credit Card by Official Invoice (Standard Price): Settled via encrypted PCI-DSS commercial invoice links sent after order placement (no discount applied).
3. Pre-Shipment Video QC & Insured Triangle Shipping
How does the Pre-Shipment Quality Control (GL / RL) approval work?
We never ship blindly. Within 2 to 4 business days of placing your order on our website, our watchmakers will send you a 1-on-1 inspection link containing high-magnification dial/rehaut photos and a Weishi 1900 Timegrapher calibration video (verifying rate within -3 to +5 s/d and amplitude between 275°–305°). Once you reply with your Green Light (GL), your parcel is dispatched immediately. If you spot any flaw (Red Light / RL), we replace the watch with a fresh factory piece free of charge.
What is the delivery timeline and what happens if customs detains the parcel?
We ship worldwide via DDP (Delivered Duty Paid) Triangle Routing. Typical door-to-door delivery takes 7 to 10 business days to the United States, United Kingdom, European Union, Canada, Australia, and Japan. Every order is backed by our 100% Customs Seizure Guarantee—in the rare event a package is detained by customs, we reship a brand-new identical watch completely free of charge.
4. Warranty & After-Sales Support
What does the 1-year movement warranty cover?
Every Clean Factory timepiece includes a 1-Year Comprehensive Movement Warranty covering internal mechanical defects, automatic winding rotor issues, and timekeeping anomalies under normal wear. If your watch requires regulation or servicing, our horology desk provides full technical support and repair logistics.
Have a Reference Question or Need Checkout Assistance?
For the fastest response, click the Live Chat ("Online now") button at the bottom-left corner of your screen to chat directly with our watchmakers on-site. You may also save our backup WhatsApp or email us for post-order QC updates.