LIVE DISPATCH & QC STATUS PORTAL

Track Your Order & Pre-Shipment QC

Monitor your parcel’s live DDP triangle courier transit below, or check the current calibration stage of your pre-shipment Weishi 1900 Timegrapher inspection.

Global Courier Waybill Lookup

Enter the tracking number sent to your email after your Green Light (GL) QC approval:

Supported Triangle Carriers: FedEx IP • DHL Express • UPS • USPS • Royal Mail • DPD • AusPost

Understanding Your 3-Stage Order Timeline

DAYS 1 – 4 POST-ORDER

1. Horology Lab & Video QC

Your watch undergoes demagnetization, ultrasonic bracelet cleaning, and Weishi 1900 Timegrapher regulation. We send your HD QC video & macro serial photos via Email / Live Chat for your Green Light (GL) approval.

DAYS 1 – 4 POST-GL

2. Triangle Hub Clearance

Once you approve shipment, your parcel is air-freighted to our third-country transit hub (HK, SG, Dubai, or EU) for bulk customs clearance. Your local tracking number is generated at this stage.

DAYS 5 – 10 POST-GL

3. Local Courier Delivery

After clearing the triangle transit hub, the parcel is handed over to your local courier (FedEx, DHL, UPS, USPS, or Royal Mail). Live step-by-step domestic tracking scans update until doorstep delivery.

Why Does My Tracking Number Show "Label Created / Waiting for Scan" for the First 3–5 Days?

Because we utilize DDP Triangle Shipping to guarantee 100% customs safety, your destination tracking label (e.g., FedEx US, Royal Mail UK, or DHL Germany) is generated before the watch clears our intermediary aviation hub. It is completely normal for the tracking status to remain on "Label Created" or "Sender Dispatched" for 3 to 5 business days while in transit to the hub. Once scanned at your local destination facility, full real-time tracking updates will appear immediately.

Checking on Your Pre-Shipment QC Video or Order Number?

If you recently placed an order on our website and want an instant status update, click the Live Chat ("Online now") button at the bottom-left corner of your screen with your Order ID.

Primary Support: Bottom-Left Live Chat • Official Email: service@cleanfactory.watches